Project 1 - Maxis Communications, Malaysia [Nov. 2023 to Present] Role - SOC Manager

·       Developed Incident Report, Standard Operating Procedure (SOP), System Management and Tools Documentation (SMTD), and Root Cause Analysis (RCA) for optimizing operational efficiencies while minimizing risk to SOC environment.

·         Collaborated with key stakeholders across the organization to identify areas for improvement within existing processes.

·         Negotiated contracts with vendors for better pricing terms and services.

·         Designed training programs to ensure operational standardization of protocols.

·         Researched and developed innovative mitigation and detection strategies based on industry trends and client feedback.

·         Evaluated and updated existing detection content, leading to a 10% improvement in system accuracy and threat visibility.

Key Achievements:

·         Developed 50+ use cases aligned with MITRE ATT&CK, resulting in a 20% reduction in the mean time to detect threats.

·         Enhanced logging configurations, leading to a 10% improvement in threat detection rates.